FAQ

1. Ordering & Customization

Q: How do I place an order?
A: Simply browse our collections, select your product, customize it (if applicable), and proceed to checkout.

Q: Can I customize my order?
A: Yes! Most of our products offer customization options such as names, numbers, and colors. Check the product page for available custom features.

Q: Can I change my order after placing it?
A: Changes can be made within 24 hours of ordering. Contact our support team immediately if you need modifications.

2. Shipping & Delivery

Q: How long does shipping take?
A: Standard production takes 5-7 business days. Shipping times vary based on location:

• USA: 7-14 business days

• International: 10-20 business days

Q: Do you offer express shipping?
A: At this time, we do not offer express shipping, but we are working to improve delivery speeds.

Q: How do I track my order?
A: You can track your order through our Order Tracking page using your order number and email.

3. Returns & Refunds

Q: What is your return policy?
A: Since our items are custom-made, we only accept returns for defective or incorrect items. Contact us within 7 days of receiving your order.

Q: Can I get a refund if I don’t like my order?
A: We do not accept refunds for customized items unless there is a defect or mistake on our end. If there's an issue, please reach out to our team.

4. Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Absolutely! We use encrypted payment processing to keep your information safe.

5. Product & Quality

Q: What materials do you use for your streetwear?
A: Our apparel is made from high-quality cotton, polyester blends, and breathable fabrics for comfort and durability.

Q: How should I wash my custom gear?
A: Wash inside out in cold water, and tumble dry on low or air dry to maintain print quality.

6. Contact & Support

Q: How do I contact customer support?
A: Email us at support@ballercrown.com or reach out through our Contact Us page.

Q: Do you offer bulk or team orders?
A: Yes! Contact us for special pricing on team or bulk orders.

Still have questions? Reach out to us anytime—we’re here to help!

🔥 Play the Game. Rule the Street. 🔥